Return & Refund Policy

1. Overview

We want you to receive exactly what you ordered, in good condition. If something is wrong — a shortage, damage, or the wrong product — we will fix it with a replacement, exchange, or refund under this policy.

Construction materials are sensitive to weather, handling, and storage, and some (like loose sand or cut steel) cannot practically be taken back once accepted. That is why some items have short reporting windows or cannot be returned — please read this policy before ordering. It applies to all purchases made through our website, by phone, or on WhatsApp, and forms part of our Terms & Conditions.

2. Inspect at delivery

Please count and check your materials at the time of delivery, before the vehicle leaves. Most problems — shortages, transit damage, or a wrong item — are fastest and easiest to resolve on the spot.

• Check the quantity against your order or invoice.
• Check for visible damage (torn or wet cement bags, broken bricks beyond normal levels, bent or wrong-size rod, cracked tiles).
• For loose materials (sand, stone chips, aggregates), check quantity and quality before unloading.
• Point out any problem to the delivery person and take clear photos or a short video as evidence.

3. Reporting time limits

Contact us within these windows so we can verify and resolve your claim:

Claims reported after these windows may be declined, because we can no longer verify the condition the goods were delivered in.

4. What we accept back

You are eligible for a replacement, exchange, or refund when, within the reporting windows above, you received:

• The wrong product, brand, grade, or size compared to your confirmed order.
• Goods with verified damage that occurred in transit.
• Goods with a verified manufacturing defect.
• Less quantity than shown on your order or invoice.

Returned items must be unused and, where applicable, in their original, unopened packaging.

5. What we cannot accept back

Because of the nature of construction materials, we cannot accept returns of:

• Cement — bags that have been opened, partially used, or damaged by moisture after delivery.
• Steel rod — rod that has been cut, bent, welded, or otherwise altered, and any custom-cut rod supplied to your measurements.
• Sand, stone chips, and aggregates — once unloaded at your site, as they mix with existing material and cannot be verified or recovered.
• Tiles and sanitary items — once installed, fixed, or with opened/damaged boxes, unless defective.
• Cables — once cut from the roll or coil to your required length.
• Custom or special orders — made-to-order or specially procured items, unless defective.
• Bricks — minor breakage within normal transport tolerance (up to 2% of the delivered quantity). Breakage above this level is covered under Section 4.
• Natural variation — normal differences in colour, texture, or size of natural materials, which are not defects.
• Change of mind — orders returned only because market prices moved after your price was confirmed.
• Any item reported after the time limits in Section 3.

6. How to request a return or refund

Contact us within the reporting window:

• WhatsApp or phone (fastest): +880 1714-736623
• Email: bpc.proc@gmail.com

Please include:

• Your order number or the phone number used to order,
• Which item and quantity is affected,
• A short description of the problem, and
• Clear photos or a short video showing the issue.

Our team will respond within 24–48 hours (excluding public holidays).

7. How we assess claims

Depending on the issue, we may review your photos and videos, inspect the goods at your site, collect the item or a sample, or verify a defect with the manufacturer or supplier. Once assessed, we will confirm whether your claim is approved and, if it is not, explain why.

8. Replacement, exchange, or refund

For approved claims, you can choose (subject to stock):

• Replacement — we redeliver the correct or undamaged quantity as quickly as possible. This is usually the fastest option.
• Exchange or store credit — the value of the affected items applied to a different product or a future order.
• Refund — the amount you paid for the affected items returned to you.

9. Refund methods and timing

• Refunds are sent to the same payment channel you used — bKash, Nagad, or bank transfer.
• For cash on delivery orders, refunds are sent by bKash, Nagad, or bank transfer to an account in your name.
• Approved refunds are processed within 7–10 business days of approval. The exact time the money reaches you can vary slightly depending on the payment provider or bank.
• We will confirm by message or phone once your refund has been sent, along with the transaction reference.

10. Delivery and return charges

• If the problem was our error (wrong item, transit damage, shortage, or verified defect), we cover return transport and redelivery at no cost to you.
• In other approved cases, return transport is arranged and paid by the buyer.
• Original delivery charges are refunded only when an entire order failed because of our error.

11. Contact us

Questions about a return or refund? We're happy to help:

• Phone / WhatsApp: +880 1714-736623 (chat on WhatsApp)
• Email: bpc.proc@gmail.com
• Address: House 11, Road 96, Gulshan-2, Dhaka 1212, Bangladesh